OC Product Managers July 2012: “12 Essentials of Customer Experience”
Event on 2012-07-11 18:00:00
Orange County Product Managers July Meeting
Wednesday, July 11 @ 6:00 – 8:30 PM
@ The Buddy Group
"12 Essentials of Customer Experience"
with Sean Van Tyne
Focusing on the customer experience takes exceptional commitment. Moving beyond promises, products, services, pricing, and transactions is not an experiment, a project, or the domain of one department. It requires a culture that focuses on the customer from their point of view. Product management teams can be leading influencers of a customer-focused culture.
From his new business leadership book The Customer Experience Revolution, Sean Van Tyne will share an aggregate view of some of the best customer experience companies and the practices that make them better, different, and more valuable than their competitors. These “Twelve Essentials of Customer Experience” are the elements that are keys to building a company focused on delivering great customer experience.
Sean Van Tyne is the User Experience Director at FICO, where he provides leadership for teams across the US, Europe, and Asia. Prior to FICO, Sean worked in the User Experience field at LPL Financial and at Mitchell International, and Medibuy. Sean has consulted with companies such as Oracle, Hewlett Packard, Nokia, Kodak, and more, identifying new market segments, developing product and service strategies, and providing the vision for experience design.
Sean is the President of the User Experience Special Interest Group; the Founder and Chair of the User Experience Business Information Group for the San Diego Software Industry Council; and an advisor on a number of professional and corporate boards.
– Early advance purchase online (until July 1)
– Advance purchase online (until July 10)
– Cash at the door
Drinks and appetizers will be provided.
at Tia Juana’s Long Bar
14988 Sand Canyon Ave.
Irvine, United States